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Terms & Conditions

General enquiries: info@madeiranholidays.com

All contents; text and photos where applicable are copyright to Madeiranholidays. Any other site content is copyright of their respective owners.


HOW YOU CAN MAKE PAYMENTS

We have a wide range of options available for you to make payments. We do of course understand that not everyone uses credit cards or you may simply prefer to pay in a manner more comfortable to yourself. So here are your options:

Bank Transfer
You can ask your bank to transfer the payment from your account. Our bank details will be given to you on receipt of your reservation request. Once we receive your statement or proof of transfer, we go ahead and make your reservation for you.

Credit and Debit Cards
We take all major cards via PayPal - our registered address for this is booking@madeiranholidays.com

What about confirmation?
Due to the nature of our Internet pricing policy, we can only book accommodation for you once we have received your payment.


CANCELLATIONS

Cancellations can only be made by email to the address used to make the original reservation. In most cases this would be booking@madeiranholidays.com

Our cancellation policy; ALL PURCHASES ARE 100% PROTECTED AND 100% REFUNDABLE IF CANCELLED WITHIN 4 WEEKS OF ARRIVAL.
 


COMPLAINTS AND RESOLUTION

If you have a complaint please inform us immediately.

If we cannot resolve the problem for you at the time you must write within 35 days of your return to our Reservations and Customer Services Department, Rua Bela Sao Tiago, 76 Santa Maria Major, Funchal, Madeira Islands.

If you do not tell us about your complaint our ability to investigate could be seriously hampered. Because of this, unless there is a valid reason why you did not tell us about your complaint, we will not consider ourselves liable for those complaints.

 

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PLEASE NOTE THIS ADVERTISEMENT IS FROM A PORTUGUESE LIMITED REGISTERED COMPANY MADEIRANHOLIDAYS UNIPESSOAL LDA tax number 508900379